![]() Lyft has taken these steps to make the work environment fair for their drivers. Lyft is currently improving the passenger text feature by linking to an American Sign Language (ASL) tutorial on how to sign words like “Thank You” and “GoodBye”. On the other side of the transaction, when passengers accept a ride with a deaf or hard of hearing Lyft driver, they receive a text message advising them to communicate with the driver via text. Lyft is also planning to roll out a visual indicator that will cause the driver’s phone screen and flashlight to light up when a new fare comes in. Through advancements made due to the relationship with the National Association of the Deaf, drivers can opt for a “New Ride” emblem that will flash on their phone when a new ride request is initiated. Lyft has been hiring deaf and hard of hearing drivers for years, but some of those drivers expressed concerns over missing fares due to the auditory nature of ride requests via texts or calls. Lyft is a transportation network company that operates through a mobile app and a collection of independent drivers in over 300 cities. ![]() ![]() In April of 2018, ridesharing app Lyft announced a partnership with the National Association of the Deaf and instituted new protocols to improve the working environment for their drivers.
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